Effective Date: October 6, 2026

At The Riot Act Beard Company, we’re a small business and every customer matters.

We’re here to help with orders, products, shipping questions, returns, wholesale inquiries, and general questions about The Riot Act.

1. CUSTOMER SERVICE

For the fastest assistance, contact us through the customer-service/contact options provided on:

theriotactbeardco.com

When contacting us about an existing order, please include your order number whenever possible.

2. ORDER QUESTIONS

For questions regarding:

– Order status
– Shipping
– Tracking
– Product availability
– Returns
– Refunds
– Damaged merchandise
– Incorrect merchandise

Please include your order number and a brief description of the issue.

3. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains an incorrect item, contact us as soon as reasonably possible.

Photographs may be requested so we can determine the best resolution.

4. PRODUCT QUESTIONS

If you have questions about:

– Ingredients
– Product use
– Scent profiles
– Application
– Product differences

Please contact us before using the product when possible.

5. WHOLESALE & B2B

The Riot Act Beard Company may offer wholesale, retail-partner, consignment, or other B2B opportunities.

Wholesale and B2B arrangements may be subject to separate terms, pricing, minimums, payment requirements, shipping arrangements, and agreements.

Contact us for current B2B information.

6. RESPONSE TIMES

We are a small business and customer-service response times may vary depending on order volume, weekends, holidays, launches, and other business demands.

We will make a reasonable effort to respond as quickly as practical.

7. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after processing or shipment has begun.

8. RESPECTFUL COMMUNICATION

We welcome questions, feedback, and concerns.

We ask customers and our team to communicate respectfully.

Threatening, abusive, fraudulent, or harassing communications may result in restrictions on customer-service interactions or future transactions where permitted by law.

9. CONTACT

The Riot Act Beard Company, LLC

Website:

theriotactbeardco.com

Use the website’s contact/customer-service options for assistance.

SMELL LIKE CHAOS.