Effective Date: October 6, 2026

At The Riot Act Beard Company, we want you to be happy with your purchase.

Because many of our products are personal-care and hygiene products, we have to balance customer satisfaction with product safety.

1. Eligible Returns

Eligible unused and unopened merchandise may be requested for return within 30 calendar days of delivery.

To qualify:

– The item must be unused.
– The item must be unopened.
– The item must be in its original condition and packaging.
– Proof of purchase may be required.

Customers are responsible for contacting us before sending a return.

2. Personal-Care and Hygiene Products

For safety and sanitation reasons, opened or used personal-care products generally cannot be returned.

This includes, but is not limited to:

– Beard oils
– Beard balms
– Beard conditioners
– Body oils
– Lotions
– Soaps
– Detox products
– Hair products
– Fragrance products
– Roll-on fragrances
– Solid colognes
– Other products intended for direct personal use

If a product has been opened or used, please contact us if you believe the product is defective or arrived damaged. We will evaluate the situation individually.

3. Apparel and Accessories

Apparel and accessories must be returned unused, unworn, unwashed, and in original condition.

Any applicable tags or original packaging should remain attached.

Items showing signs of wear, washing, alteration, damage, smoke, pet hair, stains, or other use may not qualify for a refund.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

– Your order number
– A description of the problem
– Photographs of the product
– Photographs of the shipping package when applicable

We recommend reporting shipping damage or incorrect merchandise within 7 calendar days of delivery.

We may provide a replacement, store credit, or refund depending on the circumstances.

5. Scent Preference

Fragrance is personal.

A customer deciding that they do not personally like a scent after opening or using a product does not automatically qualify the product for a return.

We encourage customers to read the scent description carefully before purchasing.

6. Return Shipping

Unless the item was defective, damaged, or incorrectly shipped, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-choice returns.

If we shipped the wrong item or the product arrived defective or damaged, we will work with you to determine the appropriate resolution.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Your financial institution or payment provider may require additional time to post the refund to your account.

8. Exchanges

Because many Riot Act products are produced in small batches, direct exchanges may not always be available.

When an exchange is unavailable, we may provide another appropriate resolution, such as a replacement, refund, or store credit when applicable.

9. Final Sale Items

Products specifically identified as Final Sale, clearance, liquidation, or otherwise designated as non-returnable are not eligible for ordinary returns unless the item arrives damaged, defective, or incorrect.

10. Refused or Unclaimed Packages

If an order is returned to us because the customer refused delivery, entered an incorrect shipping address, or failed to claim the package, the customer may be responsible for applicable return shipping costs.

A refund may be issued after the merchandise is received and inspected, less applicable shipping costs when permitted.

11. Contact Us Before Returning Anything

Please do not mail a return to us without first contacting The Riot Act Beard Company.

Unauthorized returns may experience delays in processing.

The Riot Act Beard Company, LLC

Website: theriotactbeardco.com

SMELL LIKE CHAOS.