CONTACT & CUSTOMER SERVICE

Effective Date: October 6, 2026

Welcome to The Riot Act Beard Company, LLC.

These Terms of Service govern your use of theriotactbeardco.com and purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service.

1. ABOUT THE RIOT ACT

The Riot Act Beard Company, LLC is a Tennessee-based small business offering handmade and small-batch beard care, grooming products, soaps, body care, fragrances, apparel, accessories, and related products.

2. WEBSITE USE

You agree to use our website only for lawful purposes.

You may not use our website to:

– Commit fraud
– Attempt unauthorized access
– Interfere with website operation
– Abuse payment or checkout systems
– Submit false information
– Violate applicable laws
– Copy or misuse our intellectual property

We reserve the right to refuse service or cancel transactions when reasonably necessary to protect our business, customers, website, or payment systems.

3. PRODUCTS

We make every reasonable effort to accurately describe our products.

Many Riot Act products are handmade or produced in small batches. Because of this, minor differences in color, texture, scent appearance, swirl patterns, labeling, or finish may occur.

These natural variations are not necessarily product defects.

Product photographs are provided for illustration and may vary slightly because of lighting, photography, screen settings, and individual displays.

4. PRODUCT AVAILABILITY

Products are subject to availability.

A product displayed on our website does not guarantee that inventory will remain available until an order is completed.

We may discontinue products, change formulas, modify packaging, limit quantities, or change product offerings at any time.

5. ORDERS

When you place an order, you are requesting to purchase the products selected.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including because of:

– Inventory errors
– Pricing errors
– Product availability
– Fraud concerns
– Payment issues
– Incorrect customer information
– Shipping restrictions
– Unusually large or suspicious orders

If we cancel an order after payment has been received, we will issue an appropriate refund.

6. PRICING

All prices are displayed in U.S. dollars unless otherwise stated.

Applicable taxes and shipping charges may be added during checkout.

We reserve the right to change prices at any time.

A price change will not retroactively change the price of an accepted and paid order.

7. PAYMENT

Orders must be paid through the payment methods offered at checkout.

Payment information is processed through Shopify and/or applicable third-party payment providers.

The Riot Act Beard Company does not intentionally retain complete payment-card information on its own systems.

8. PRODUCT USE

Riot Act products should be used only as directed on the product label or product description.

Customers are responsible for determining whether a product is appropriate for their individual circumstances.

Always read the ingredient list and product directions before use.

If irritation or an adverse reaction occurs, discontinue use.

Additional product safety information is available on our Product Safety & Use page.

9. COSMETIC AND PERSONAL-CARE PRODUCTS

Our cosmetic, grooming, cleansing, fragrance, and personal-care products are not intended to diagnose, treat, cure, or prevent disease unless expressly stated otherwise and legally permitted.

Individual results vary.

Product descriptions should not be interpreted as medical advice.

We make product claims based on the intended cosmetic, grooming, cleansing, fragrance, or appearance-related use of the product.

10. HANDMADE PRODUCTS

Small-batch production may result in reasonable variations between individual products.

Examples include:

– Color variation
-Texture variation
– Scent variation
– Natural ingredient variation
– Soap swirl differences
– Slight differences in shape or finish

These characteristics are part of handmade production and do not automatically qualify an item for a return or refund.

11. INTELLECTUAL PROPERTY

The Riot Act Beard Company name, logos, artwork, graphics, photographs, product names, slogans, written content, designs, characters, packaging artwork, and other original materials are owned by or licensed to The Riot Act Beard Company, LLC unless otherwise indicated.

Our materials may not be copied, reproduced, modified, distributed, sold, or commercially used without written permission.

12. USER CONTENT

If you submit reviews, photographs, testimonials, comments, or other content to us, you represent that you have the right to submit that content.

By submitting content, you grant The Riot Act Beard Company permission to use, reproduce, display, and share that content for legitimate business, marketing, advertising, website, and social-media purposes, subject to applicable law.

We may remove content that is unlawful, abusive, misleading, fraudulent, defamatory, or otherwise inappropriate.

13. THIRD-PARTY SERVICES

Our website may use third-party services for:

– Payments
– Shipping
– Fraud prevention
– Analytics
– Advertising
– Reviews
– Email marketing
– Customer service
– Website functionality

Those services may have their own terms and privacy policies.

14. WEBSITE ACCURACY

We attempt to keep website information accurate.

However, occasional typographical, pricing, inventory, product-description, or technical errors may occur.

We reserve the right to correct errors and, when necessary, cancel an affected order and issue an appropriate refund.

15. DISCLAIMER

To the extent permitted by law, our website and products are provided without warranties beyond those that cannot legally be excluded.

Nothing in these Terms is intended to eliminate rights or protections that cannot legally be waived.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The Riot Act Beard Company, LLC will not be responsible for indirect, incidental, special, consequential, or similar damages arising from use of our website or products.

Nothing in these Terms limits liability that cannot legally be limited.

17. GOVERNING LAW

These Terms are governed by applicable laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

18. POLICY CHANGES

We may update these Terms from time to time.

The most current version will be posted on this website with the applicable effective date.

19. CONTACT

Questions regarding these Terms may be submitted through our Contact & Customer Service page.

The Riot Act Beard Company, LLC

theriotactbeardco.com

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