Effective Date: October 6, 2026

We want you to be happy with your Riot Act purchase.

Because many of our products are personal-care, cosmetic, fragrance, and hygiene products, we have specific return requirements designed to protect both our customers and our products.

1. ELIGIBLE RETURNS

Eligible merchandise may be returned within 30 calendar days of delivery.

To qualify for an ordinary return, the item must be:

– Unused
– Unopened when applicable
– Unwashed
– In original condition
– In original packaging when applicable

Proof of purchase may be required.

2. PERSONAL-CARE PRODUCTS

For sanitation and customer-safety reasons, opened or used personal-care products generally cannot be returned.

This includes products such as:

– Beard oils
– Beard balms
– Beard care products
– Body oils
– Lotions
– Soaps
– Detox products
– Hair products
– Fragrances
– Cologne oils
– Roll-on fragrances
– Solid colognes
– Other products intended for direct personal use

If you believe an opened product is defective, damaged, contaminated, or otherwise unsafe, contact us so we can evaluate the situation.

3. APPAREL

Apparel must be:

– Unworn
– Unwashed
– Unaltered
– Free of stains, odors, pet hair, smoke, or other signs of use

Original tags should remain attached when applicable.

4. ACCESSORIES

Accessories must be returned unused and in original condition.

5. DAMAGED PRODUCTS

If your order arrives damaged, contact us as soon as reasonably possible.

Please provide:

– Order number
– Description of the damage
– Photographs of the product
– Photographs of the shipping package and packaging when applicable

We may offer a replacement, refund, store credit, or other appropriate resolution.

6. INCORRECT ITEMS

If we sent the wrong item, contact us as soon as reasonably possible.

We will work with you to correct the order.

7. SCENT PREFERENCE

Fragrance is personal.

A customer deciding that they do not personally like a scent after opening or using a product does not automatically qualify the item for a return.

Please review scent descriptions before purchasing.

8. RETURN SHIPPING

For ordinary customer-choice returns, the customer is generally responsible for return shipping costs.

If we shipped an incorrect item or the product was defective or damaged when received, we will determine the appropriate shipping resolution.

9. REFUNDS

Once an approved return is received and inspected, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method.

Your payment provider or financial institution may require additional time to post the refund.

10. EXCHANGES

Because many Riot Act products are produced in small batches, direct exchanges may not always be available.

When an exchange is unavailable, we may provide another appropriate resolution.

11. FINAL SALE

Products specifically identified as Final Sale, clearance, liquidation, or otherwise designated as non-returnable are not eligible for ordinary returns.

This does not eliminate rights that cannot legally be excluded for defective, damaged, or incorrectly supplied merchandise.

12. REFUSED OR UNCLAIMED PACKAGES

If a package is returned because the customer refused delivery, provided an incorrect address, or failed to claim the package, applicable shipping costs may be deducted from any refund when permitted by law.

13. RETURN AUTHORIZATION

Please contact The Riot Act Beard Company before mailing a return.

Do not send merchandise to an address obtained from an old order, shipping label, or third party unless we have specifically authorized the return.

14. CONTACT

Return questions should be submitted through our Contact & Customer Service page.

The Riot Act Beard Company, LLC

theriotactbeardco.com

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