Effective Date: October 6, 2026
We make our products in small batches and work hard to get your order out the door quickly.
Most orders are processed within 2–4 business days after payment is successfully received.
Business days are Monday through Friday and generally do not include weekends or major U.S. holidays.
Some handmade, limited-edition, preorder, or made-to-order products may require additional processing time. When applicable, the product listing will provide additional information.
Once an order has shipped, delivery time depends on the shipping service selected at checkout and the destination.
Shipping times shown at checkout are estimates and are not guaranteed delivery dates unless specifically stated otherwise.
A shipping confirmation and tracking information will be provided when available.
Occasionally, delays may occur because of:
– Severe weather
– Carrier disruptions
– Holidays
-High shipping volume
– Incorrect addresses
– Carrier transportation issues
– Events outside our reasonable control
If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will notify the customer and provide the available options, including cancellation and refund rights where required by law.
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet shipped, contact us immediately if you discover an address error. We will make a reasonable effort to correct it.
Once an order has shipped, we cannot guarantee that the address can be changed.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to reship the order.
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.
If tracking shows that a package was delivered but you cannot locate it:
1. Check around the delivery location.
2. Check with household members, neighbors, or building management.
3. Contact the shipping carrier.
4. Contact us if the package remains missing.
We will make a reasonable effort to assist with carrier claims when appropriate.
If your package arrives visibly damaged, photograph the package and its contents and contact us as soon as possible.
For damaged merchandise, please provide photographs showing the product and packaging.
International shipping may be available for selected products and destinations.
International customers are responsible for any applicable customs duties, taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated at checkout.
The Riot Act Beard Company is not responsible for delays caused by customs.
Certain products may have shipping restrictions depending on their ingredients, packaging, destination, carrier requirements, or applicable laws.
If a product cannot legally or practically be shipped to a particular destination, we reserve the right to cancel the affected portion of an order and issue an appropriate refund.
Orders containing multiple products may occasionally be shipped in more than one package.
If this occurs, tracking information may be provided separately.
For questions regarding an order or shipment, contact The Riot Act Beard Company through the customer-service contact information provided on theriotactbeardco.com.
The Riot Act Beard Company, LLC
SMELL LIKE CHAOS.
A lifestyle brand built for people who value quality, who don’t do ordinary, craftsmanship, and individuality. From premium beard care and handcrafted soaps to artisan coffee, signature fragrances, body oils, and grooming essentials, every product is carefully selected to deliver exceptional quality and an unforgettable experience.
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